RETURN POLICY

LUX Furniture accepts returns within 7 days of receipt of items with the exception of bedding products, custom made merchandise, catalog orders, or merchandise that has been set up. All merchandise must be in original packaging. A 15% restocking fee will be charged on all returned items. LUX Furniture Calgary reserves the right to refuse returns of items that are not in the condition it was received: Damage or misuse of customer. A pick-up fee of $90.00 will be charged if LUX Furniture has to pick up merchandise. LUXs Furniture must be notified before any customer brings back any purchased merchandise.

CANCELLATIONS

Orders may be canceled up to 2 business days after purchases at no charge and cancellations after will be charged a 5% cancellation fee. Special orders cannot be canceled after 24 hours.

“FLOOR MODELS” AND “AS IS” ITEMS

“Floor Model” and “As Is” merchandise do not have any warranties and cannot be returned or exchanged for any reason. All “Floor Models” and “As Is” merchandise must be picked up within 7 days of purchase. Failure to do so will result in cancellation.

DELIVERY CHARGE

PICK-UPS

Pickups are available on Mon., Tues., Fri., Sat., and Sun. between 10:00 and 5:30 No pick up on Wed. and Thur.